Terms and Conditions

TERMS AND CONDITIONS VENICE ITALY TRAVEL SRL

All tours sold by VENICE ITALY TRAVEL SRL are subject to the following conditions: 

Price and Product Accuracy

VENICE ITALY TRAVEL endeavors to provide accurate quotes and product descriptions for all our featured tours, hotel and activities. We reserve the right however to correct any errors, inaccuracies or omissions and to change or update information at any time without liability or prior notice. Fares and rates for any tickets, hotels and other travel service providers as well as exchange rates fluctuate regularly therefore we recommend immediate payment to guarantee quotes. Rates will be rechecked at the time of payment and any increases (fares, rates, taxes, etc.) are due and payable regardless of earlier quotations.PASSPORTS

Travel Insurance

Tour prices do not  include medical or travel insurance and we strongly recommend that you purchase insurance cover, including medical evacuation coverage before your departure.

PASSPORTS 

Please insure you have a passport valid for six months and appropriate visas are in order before your departure. VENICE ITALY TRAVEL will not accept any responsibility should you be refused entry to a country because you lack correct documentation.

PAYMENT PROCEDURE:

 (i) Payment Conditions:

More than 45 days prior to arrival:   30% deposit of total tour price is required. 

45-30 days prior to arrival:   50% deposit of total tour price is required. 

30 days or less prior to arrival:   Full payment is required.

30 days or less prior to arrival:   Immediate full payment is required upon   confirmation of services.

The above payment condition can be changed by tour by tour due to special accordance with you.

(ii) Payment Procedure:

Payments are to be made according to sent invoices only and should be made by credit card or bank transfer or using Paypal. Any bank charges levied by the sending bank, relating to transfers to VENICE ITALY TRAVEL, must be paid by the sender. Payment Procedures will be sent by your correspondent of VENICE ITALY TRAVEL.

CANCELLATION CONDITIONS :

(i) All cancellations must be made in writing and acknowledged by VENICE ITALY TRAVEL. When there are any charges or prepayments due according to the policies of hotels, airlines, cruises and other contractors of VENICE ITALY TRAVEL, you must be requested to pay cancellation fee.

(ii) Cancellation Policy

Between 30 and 21 days before departure:     25% of total tour price

Between 20 and 8 days before departure:      50% of total tour price

Between 7 days and 72 hours before departure:     75% of total tour price

Less than 72 hours before departure:      100% of total tour price

Note: Depending on airlines, hotels and cruises cancellation policies, the above cancellation policy is subject to change. Cancellation of concert ticket, train ticket and so on can be subject to full penalty. VENICE ITALY TRAVEL is charged to inform you correct cancellation conditions before confirm you our services.

COMPLAINTS:

If you are dissatisfied with any aspect of our services while you are on your holiday, you must address your complaint immediately to VENICE ITALY TRAVEL via our emergency number or in an e-mail to your correspondent in order for us to take immediate action. If you would like to file a formal complaint, please submit in written form within 3 days after the service.

VENICE ITALY TRAVEL & THIRD PARY SUPPLIERS:

VENICE ITALY TRAVEL is responsible for creating and booking tour services and otherwise acts as an agent for third party providers in all our destinations. It is our duty and assurance to conduct regular quality control of all suppliers we contract with, however we are not responsible for, and make no warranty or representation about, third party suppliers, their products and services.

LIABILITY DISCLAIMER:

VENICE ITALY TRAVEL is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any third party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. VENICE ITALY TRAVEL is not liable in the event of any delay or default in your booked tour package and any loss or damage caused by unforeseeable conditions including, but not limited to, natural disasters, epidemics/pandemics, adverse weather conditions, fire, government restrictions, war, insurrections, riots, strikes, terrorist activity and/or any other cause beyond our, and our suppliers reasonable control and take no responsibility for any additional expense, omissions, delays or re-routing, however we will ensure our best possible service to solve such a situation as it arises.

PERSONAL DATA PROTECTION:

At all points where we collect your personal information, we will store securely and not pass your data onto a third party. We may contact you occasionally with products and services related to VENICE ITALY TRAVEL. You may contact us at any time to access or amend your information or request not to receive further communication from us.

Governing law and jurisdiction

This legal notice shall be governed by and construed in accordance with Italian Law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the Italian courts.

Issue date:  January 2014